Utilities
THE OFFICE OF UTILITY BILLING HAS MOVED! (Eff. 04/17/2025)
- New location: 319 S. Water Street - Kent City Hall (Parking off Day Street)
New Service
The Utility Billing Division is part of the Department of Budget & Finance in the City of Kent. If you are a new resident, please contact the Utility Billing department to initiate new service. (Water, Sewer, & Storm Water only.)
New Homeowner(s) / Landlord(s)
For new purchases or changes in ownership, a new application for service is required. Form below. Completed applications can be dropped off to the Utility Billing office or e-mailed directly to: utility.billing@kentohio.gov
Renters / New Tenant(s)
Please call (330) 678-8104 to initiate new service.
Online Bill Payment
The City of Kent, OH is excited to offer residents an easy and convenient method to view and pay your Utility bills online using
clicking the following link:
https://www.invoicecloud.com/CityofKentOH
This is a fee-based service. For credit/debit card transactions, the convenience fee will be $1.75. Using your bank account the convenience fee will be $0.75.
You may also make a payment by phone or check your account balance 24/7 with our automated phone service. Call (844) 762-0427. OPTION ONE (1).
NOW AVAILABLE! PayPal, PayPal Credit, Apple Pay, Google Pay, and Venmo.
Direct Debit
If you would like to pay your water bill through Automatic Draft, an authorization form is found in every issue of the Tree City Bulletin and also listed below in PDF format. Please include a voided check along with this form.
Estimated Water Bills
If you've received a water bill that's been estimated, you will need to contact the Utility Billing office at 330-678-8104. The word "Estimated" will appear on the front, right-hand corner of your bill. The Utility Billing office is open Monday - Friday, 7:00 a.m. to 5:00 p.m.
Utility Billing Forms
Gas & Electric Aggregate Program
The City of Kent is a member of NOPEC’s natural gas and electric aggregation programs. NOPEC is a group of 240 Ohio communities that negotiates exclusive electricity and natural gas rates for eligible residents and small businesses in NOPEC member communities. Since 2001, NOPEC has saved customers hundreds of millions of dollars on their energy costs, provided education opportunities for Ohio students and residents, and helped protect Ohio energy consumers by advocating for consumer-friendly energy policies to protect against unfair utility rate increases. For more information, visit nopec.org or call their 24/7 Customer Care Center at 855-667-3201.
Every two years, in the spring, NOPEC sends enrollment letters for natural gas accounts to eligible residents. If you do not wish to enroll in the aggregate program, you will need to opt out by following the instructions in that letter. For more information, review the most recent FAQ's sheet from NOPEC below.
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